Terms & Conditions

This page outlines all of Premium Hemp Oils policies which affect you and issues that you may have questions about. If you have question that is not answered here, then please email us using the contact form.

Delivery within the United Kingdom

We aim to dispatch all orders as soon as possible after receipt, this will normally be within 48 hours. If an item is not available we will inform you via email of the delay. Currently most items are sent by First Class mail, larger items however will be normally sent by courier. We reserve the right to select a different method of carriage at our discretion.

Next Day Delivery

Orders placed no later than midday on the day of ordering will be dispatched that day via our courier to the address you have provided. Orders placed after this time will be dispatched the following working day.

Whilst we aim to ensure that the next day delivery time is met, there are sometimes issues with delivery which are outside our control. As soon as we know about any delivery issues which may affect your order, we will of course contact you.

For delivery to other countries please contact us for a postage quotation before placing your order.

Customer Support

Our customer support 24*7 telephone number is 01782 751198.

Cancellation Rights and Guarantee

Premium Hemp Oils offers a 100% satisfaction cancellation right and guarantee, which means if you are not satisfied with any product that you purchase from our online store you can cancel your contract within seven working days, the seven working day cancellation period begins the day after the day the goods are received, for a full refund. Full Money including the initial postage and packing charges will be refunded within thirty days of your cancellation.

Unwanted Goods

Should you wish to cancel your order please notify us as soon as possible. If the order has not yet been shipped we can simply cancel the order. However, if you are in receipt of your goods you the consumer must arrange for the return of the goods at your own costs. If the goods are not returned, Premium Hemp Oils will collect them, and deduct the direct cost incurred from the refund.

Returns Policy For Trade Orders / Business Customers

Trade orders / orders for busiuenss are not covered by Consumer Protection Legislation. We operate a strictly no-returns policy for items ordered by Trade / Business customers.

Complaints

Premium Hemp Oils believes that all goods supplied are of the highest quality and attempt to provide an excellent service at all times. However, should any goods or aspect of our service not meet your expectations please let us know by contacting us or by writing to:

Customer Services Department
Premium Hemp Oils and Tea Ltd.
Company number 09337928
23 Woodland Hills
Madeley
Crewe
CW3 9HN

We will acknowledge receipt of all complaints by return and endeavour to fully answer all queries within 5 working days. If your query cannot be answered fully in this time, we will contact you to advise a likely timescale for resolution.

Delivery

For all UK Mainland orders, items are sent via courier on a next day service. Deliveries sent outside the UK mainland are sent via standard parcel carries. Deliveries to the Highlands and Islands, Republic of Ireland, Ireland take 2-3 days.

Please ensure that you select the correct delivery destination when placing your order. We reserve the right to charge your account for additional delivery charges in the event that you select the incorrect shipping destination, for example where UK mainland delivery is selected for items shipped to Jersey, we will charge your account with the difference between the two delivery charges.

Delivery charges are detailed in the checkout process. For your convenience, items can be tracked. We send a tracking code to the email address that you specify when your order is dispatched. If you have not provided a valid email address, this will not be possible.

If the goods are lost or damaged in transit, please let us know promptly (within 10 days).

Damaged items must to photographed, (prior to return) and returned the the Customer Services Address above before a replacement is sent or refund can be made.